Return Policy
At WaterHub, your satisfaction is our priority. Please read our return policy carefully before making a purchase.
Eligibility for Returns
- Returns are accepted within 24 hours of delivery.
- Products must be unopened, unused, and in original packaging.
- Damaged or defective items must be reported immediately upon delivery with photo evidence.
Non-Returnable Items
- Opened or partially consumed products
- Items damaged due to improper storage after delivery
How to Request a Return
- Contact us via email or WhatsApp within 24 hours of receiving your order.
- Provide your order number and photos of the item(s).
- Our team will review your request and respond within 1 business day.
Refunds
Approved refunds will be processed within 3–5 business days to your original payment method or as store credit, at your preference.
Exchanges
We offer exchanges for damaged or incorrect items. Contact us and we'll arrange a replacement delivery at no extra cost.
Contact Us
For return requests or questions, reach us at: support@waterhub.shop